- What is digital transformation?
- Understanding the new, digital customer experience
- Optimizing your Customer Service using Digital transformation
Customers are driving digital transformation. Most customers want to place orders, check stock, and get ship dates wherever they are from their PC, mobile devices, or tablets.
If you don’t provide these capabilities, your customers will switch to a supplier who can. 55% of businesses believe they have less than a year to tackle these trends before they start to suffer financially and lose market share. Putting customers first is already at the center of your strategy, but adapting to their digital needs has to be a key component of your plans.
Seradex can help your business harness technology to deliver an unmatched customer experience and stop your customers from defecting to the competition. Our system makes it easy for your customers to connect with you through every step of the order.
Digital transformation changes how a business delivers value to its customers. Half of all manufacturers cite customer experience and customer satisfaction as significant success factors. Using digital transformation to connect with your customers gives you an edge over your competitors. One MIT study* found that companies that embraced digital transformation are 26% more profitable than their peers.
Every manufacturer needs to implement essential digital transformation initiatives to fulfill modern customers’ needs, including omnichannel communications and built-in digital infrastructure. This digital infrastructure can include a CRM system, VOIP, and in-depth order tracking to satisfy customer’s needs.