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For ERP Software by Seradex Web Services Inc.
Effective Date: 2025-09-05
Version: 1.0
At Seradex Web Services Inc., we are committed to protecting the privacy and security of our clients’ data. This Privacy Statement explains how we collect, use, disclose, and safeguard personal and business information processed through our ERP software (“Software”).
1. Information We Collect
When you use our Software, we may collect the following types of information:
| • | Business Data: Inventory records, customer details, financial transactions, employee information, and other operational data entered into the ERP system. |
| • | Personal Information: Names, email addresses, phone numbers, job titles, and login credentials of users. |
| • | Usage Data: System logs, access times, IP addresses, and device information for performance monitoring and security. |
2. How We Use Your Information
We use the collected information to:
| • | Provide, maintain, and improve the Software and related services. |
| • | Authenticate users and manage access controls. |
| • | Offer technical support and respond to inquiries. |
| • | Analyze usage patterns to enhance user experience. |
| • | Comply with legal obligations and enforce our terms. |
3. Data Sharing and Disclosure
We do not sell or rent your data. We may share information only in the following circumstances:
| • | With Service Providers: Trusted third parties who assist in hosting, support, or analytics—bound by confidentiality agreements. |
| • | Legal Requirements: When required by law, regulation, subpoena, or court order. |
| • | Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction. |
4. Data Security
We implement industry-standard security measures including encryption, access controls, and regular audits to protect your data from unauthorized access, alteration, or destruction.
5. Data Retention
We retain data only as long as necessary to fulfill the purposes outlined in this statement or as required by law. Upon termination of services, data may be archived or securely deleted based on client instructions.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
| • | Access and correct your personal information. |
| • | Request deletion or restriction of processing. |
| • | Withdraw consent for certain uses. |
To exercise these rights, please contact us using the details below.
7. International Data Transfers
If data is transferred outside of Canada, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.
8. Changes to This Statement
We may update this Privacy Statement from time to time. Changes will be posted on our website and, where appropriate, notified to you directly.
9. Contact Us
For questions or concerns about this Privacy Statement or our data practices, please contact:
Seradex Web Services Inc.
3525 Mainway, Burlington, ON L7M 1A9, Canada
Email: info@seradex.com
Phone: 1-855-864-3411
Website: www.seradex.com
Privacy Statement Addendum: Email Logging
10. Email Logging and Communications
Our ERP Software includes a feature that logs email communications to and from contacts registered in your system. This functionality is designed to support business workflows such as CRM, order tracking, and service history.
| • | Scope of Logging: Only emails exchanged with contacts stored in the ERP database are logged. Emails to or from non-contacts are excluded. |
| • | Purpose: Logged Emails are stored to enhance operational visibility and support business processes. They are not used for marketing, profiling, or behavioral analysis. |
| • | Access and Review: Seradex does not access or review the contents of these emails unless explicitly requested by the client for debugging or support purposes. |
| • | Third-Party Disclosure: Logged Emails are never shared with third parties, except where legally required or with the client’s written consent. |
| • | User Responsibility: Clients are responsible for notifying their users and ensuring compliance with applicable privacy laws regarding email logging. |
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