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Effective Date: 2025-09-05
These Terms of Service apply to the following registered applications developed by Seradex for integration with supported email platforms:
Seradex OrderStream CRM Mail Retrieval Service for Outlook Online
This application integrates with the CRM module of Seradex OrderStream. It accesses a designated mailbox to retrieve email messages, making them available within the system for customer-defined use—such as logging communications, referencing correspondence, or supporting business workflows.
Data Access
| • | Email headers (To, From, Subject, Date) |
| • | Message bodies (if configured) |
| • | Metadata necessary for integration |
Data Usage
| • | Retrieved data is processed and stored within Seradex OrderStream |
| • | Usage is determined by the customer’s configuration and business needs |
| • | No data is transmitted to third parties or retained outside the intended context |
Seradex OrderStream Email Delivery Service
This application enables email delivery from Seradex OrderStream. It supports multiple SMTP configurations, allowing emails to be sent on behalf of users or system processes. Delivery may be automated or manually initiated, depending on how the customer configures the system.
Supported SMTP Configurations
This application supports the following SMTP configurations for sending email:
| • | Microsoft 365 (OAuth-based authentication)
Identified in Microsoft Entra and shown in the consent prompt as “Seradex OrderStream Email Delivery Service for Outlook Online” |
| • | Gmail (OAuth-based authentication) |
| • | Legacy username/password SMTP (for services that still support basic authentication) |
| • | SMTP relay (unauthenticated passthrough to trusted mail servers) |
Additional configurations may be supported in the future based on customer requirements and evolving platform capabilities.
Data Access
| • | Access to send permissions or SMTP credentials |
| • | Email content generated by business workflows or user actions |
Data Usage
| • | Emails are transmitted via the configured SMTP service |
| • | No persistent storage of email content outside Seradex OrderStream or the customer’s email infrastructure |
| • | Usage is determined by the customer’s configuration and operational needs |
Consent & Permissions
These applications can use OAuth-based user consent flows to access mailbox resources, depending on the configured email provider. When OAuth is used, users are presented with a consent prompt that clearly outlines the requested permissions. Access is limited to the specific mailbox authorized by the user, rather than to the entire tenant. In other configurations—such as SMTP relay or legacy authentication—access is granted based on credentials or trusted network rules. The method of authorization depends on the customer’s selected email infrastructure and security requirements.
Contact
For questions or concerns regarding these applications, please contact:
info@seradex.com
www.seradex.com
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