Service Order Module Overview

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Prerequisites:

 

The Service Order Module must be activated.  If you have not yet purchased a license, please contract your project manager or a Seradex Sales Representative.

 

Module Overview:

 

The Seradex service module automates costly and time-consuming processes and seamlessly links technicians, customers, parts suppliers, and the office to provide improved operational efficiencies and customer satisfaction.

 

The objectives of the module include:

 

Customer Service
Recording Calls
Service Level Verification
Field Personnel Scheduling And Dispatching
Work Orders
Time Sheets
Service Agreements
Inventory And Equipment Tracking
Quoting
Invoicing
Integration to Accounting Software
Reporting
Equipment Loans
Warranty Verification
RMA Management