Service Order Module Overview

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Prerequisites:

 

The Service Order Module must be activated.  If you have not yet purchased a license, please contract your project manager or a Seradex Sales Representative.

 

Module Overview:

 

The Seradex service module automates costly and time-consuming processes and seamlessly links technicians, customers, parts suppliers, and the office to provide improved operational efficiencies and customer satisfaction.

 

The objectives of the module include:

 

•Customer Service
•Recording Calls
•Service Level Verification
•Field Personnel Scheduling And Dispatching
•Work Orders
•Time Sheets
•Service Agreements
•Inventory And Equipment Tracking
•Quoting
•Invoicing
•Integration to Accounting Software
•Reporting
•Equipment Loans
•Warranty Verification
•RMA Management